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Shipping Policy

At martspot.shop, we prioritize delivering your orders efficiently, securely, and with full transparency. This policy outlines our U.S. shipping procedures, order handling process, estimated delivery timelines, available payment methods, and data handling practices.

1. Shipping Location

All orders are shipped from:
1600 Ethan Way suite 100, Sacramento, California 95825, United States

2. International Deliveries

We currently do not provide international shipping services.

3. Shipping Charges

We offer free shipping nationwide, including destinations in Alaska and Hawaii.
There are no hidden fees on any order.

4. Delivery Methods

We utilize reliable carriers such as USPS, UPS, and FedEx, depending on your location and the type of product ordered.

5. Order Cut-Off Time

Orders placed after 6:00 PM EST will be handled on the next business day.

6. Time Zone Reference

All processing and shipping times are based on Eastern Standard Time (EST).

7. Estimated Delivery Timeline

Processing Time: Within 1–2 business days
Shipping Time: Typically 3–5 business days
Total Estimated Delivery: Between 4–7 business days

8. Order Tracking

Once your order is shipped, a tracking number will be sent to your email.
You can monitor your delivery using the provided tracking information.

9. Returns & Refunds

Returns: Accepted within 30 days of receiving your order
Refunds: Issued within 10 business days after the returned product is received and inspected

10. Delivery Problems

Wrong or Damaged Items: Must be reported within 24 hours of receipt
Missing Packages: Contact us if your order has not arrived within 10 business days from the shipping date

11. Order Edits & Cancellations

You may change or cancel your order within 24 hours of placement. After this window, it will be handled under our Return & Refund Policy.

12. Delays & Unforeseen Circumstances

Should any delays arise due to weather conditions, carrier disruptions, or other unexpected events, we will notify you promptly via email.

13. Contact Information

Business Name: MARTSPOT LLC
Phone: +1 (916) 6460846
Email: support@martspot.shop
Address: 1600 Ethan Way suite 100, Sacramento, California 95825, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

Return and Refund Policy

At martspot.shop, your satisfaction is our priority. If you are not fully pleased with your order, we offer a clear and customer-friendly return and refund process.

1. Return Eligibility

1.1 Return Shipping Process

Returning your item is hassle-free!

All return requests must be made within 30 days of receiving your order.
Requests submitted after this period will not be accepted.
Once your return is approved, we’ll email you a prepaid return shipping label.

1.2 Condition of Returned Items

To qualify for a return, the item must be:

Unused and unwashed
In its original packaging
With all original tags still attached

Products that have been worn, altered, or damaged due to misuse will not be accepted.

1.3 Non-Returnable Products

The following items are excluded from returns:

Personal hygiene or care items
Final sale merchandise
Customized or personalized goods

1.4 Return Shipping Charges

Return shipping is free for all eligible products. No additional return fees apply.

2. Refund Process

Once we receive and inspect the returned item, your refund will be processed to the original payment method within 10 business days.
You’ll receive an email confirmation once your refund has been successfully processed.

3. Delayed or Missing Refunds

If you haven’t received your refund after the 10-business-day window:

Check your bank or payment provider.
Contact your credit card issuer for updates.
If you’re still having trouble, reach out to us at support@martspot.shop.

4. Damaged or Defective Items

If your order arrives damaged or defective, notify us within 24 hours of delivery.
Please send photos of the issue along with your order number to support@martspot.shop, and we’ll assist with a replacement, refund, or exchange.

5. Exchange Policy

We accept exchanges If you’d like to swap an item or have changed your mind, submit an exchange request and we’ll guide you through the next steps.

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